searching information, an indirect communication between the communicant and the
recipient is communicated with the transmission of the necessary information [35].
Y. Ostapchuk, a social communications researcher, believes that electronic
communication is associated with the emergence and development of new information
and communication technologies, which lead to an increase in the flow of information,
which formed the basis of the formation of the concept of the information society. In
her view, electronic communications provide access to information and knowledge
almost instantaneously from anywhere in the world, covering most areas of human
activity and becoming a powerful tool for contemporary society [22, р. 38].
Consequently, the researchers of this phenomenon agree that electronic
communication was the result of the development and dissemination of information
technology and is part of modern social or document communication.
Separate elements of electronic communication used in management, is devoted
to a number of scientific works: O. Arkhypsʹka, O. Baranov, S. Dzyuba [1]; I. Baklan,
Y. Selin [2]; M. Demkova [7]; D. Dubov, S. Dubova [9]; O. Holobutsʹkyy [10];
V. Hurkovsʹkyy [11]; P. Klimushуn [13]; I. Koliushko [15]; D. Kyrylyuk [16];
I. Klymenko,
K. Lynʹov [14]; I. Lopushynsʹkyy [17]; L. Lytvynova [18];
О. Nakonechna, S. Petruk [20]; O. Orlov, V. Polischuk [21]; M. Poberezhna [25];
V. Pysarenko [28; 29]; S. Radchenko [30]; А. Serenok [31]; I. Shulʹzhenko [34];
O. Sichova [36]; G. Yankovsʹka [40]; N. Zadorozhna [41] and others.
Research results. Use of elements of electronic communication in the sphere
of business process management. In Ukrainian legal opinion there are different
definitions of electronic communications: in Art. 1 of the Law of Ukraine "On
Communications" dated 16 May 1995, electronic communications are defined as
synonymous with the term for electrical communication, which is understood as the
transmission, emission or reception of signs, signals, written text, images and sounds,
or messages of any kind. by radio, wire, optical or other electromagnetic systems [44].
In the current Law of Ukraine "On Telecommunications", the same definition applies
to the term telecommunications. "Telecommunications (telecommunication) –
transmission, emission and/or acceptance of signs, signals, written text, images and
sounds or messages of any kind on radio, wire, optical or other electromagnetic
systems" [43]. The draft Law of Ukraine "On Electronic Communications", created in
2015, has called into question lawyers and the public [3; 5] in terms of electronic
communications, in particular, the project states that electronic communications are
understood as "transmission, emission and/or acceptance, routing, switching and
saving of signs, signals, written text, images and sounds, or messages of any kind on
radio, wire, optical or other electromagnetic systems" [27].
From the point of view of the sociological approach, electronic communications
are the process of information exchange, carried out using electronic means of
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