An important point is the interaction of the information BPM-system with transactional
systems.
The rating of the banks which are considered to be advanced may be based on the
analysis of such components of the IT infrastructure of the bank [2]:
- banking automation systems;
- information and analytical systems
- CRM – systems of customer relationship automation;
- Call centers;
- systems of work with plastic cards;
- electronic banking services such as «Bank-Client», Internet banking;
- mobile banking;
- IP technologies;
- information security systems;
- information infrastructure management.
The main element of the management concept embodied in the BPM system is a
management cycle that includes the following positions [2]:
- development goals determination;
- Factors modeling that determine the achievement of these goals and barriers on
the market;
- Action-planning that lead to goals achievement;
- continuous monitoring, which allows keep track the status of key performance
indicators and their deviation from the plan;
- analysis of the achieved results, which makes it possible to better understand the
efficiency carrier’s nature;
- Financial and managerial reporting compilation, which helps managers to make
economically sounded decisions.
The essence of the BPM-solution as a management system is that it allows to
systematically and comprehensively approach the management tasks of large banks. In
frame of the BPM-solutions, the task of strategic and tactical levels become logically
and technologically linked to a single complex. The "transparency" of the bank grows,
managers of different levels are beginning to understand key factors better that ensure
business success.
This allows for a wider application of authority delegation practice. The
management system becomes more flexible, more focused on the final result, and
therefore - more effective in today's competitive banking services market environment.
The BPM-solutions complex is responsible for the bank's management cycle and
is a management hierarchy. In this case, BPM applications that directly implement
various corporate governance functions are based on the Business Intelligence
platform. Among the programs, it is necessary to select a subsystem that implements
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